June 14, 2023

Minutes

Old Forge Surgery Patient Participation Group

Meeting held on Wednesday 7th June 2023

4-5pm

Minutes

Agenda No

Item

Comments

Apologies for absence – none received.

Attendance: Stephanie Markwick, Dr Markwick, Ian Cartwright (Chair), J Tait, M Dent.

Minutes from previous meeting / matters arising - none

Practice update

Practice Team update:

• Practice: No changes

• ARRS roles: Physio reduced hours, CAMHS nurse reduced hours, Pharmacists continue to work in background, Care Coordinator continues

Teaching & Mentor Update:

• Registrar update: Dr Llewellyn & Dr Rohan leave August 2023, Dr Donald stays with us until Feb 2024

• August 2023: will receive two more Registrars to work alongside Dr Donald, mentored by Dr MacConachie & Dr Markwick

• Medical Students: continue to support Year 3's & Year 4's, will be allocated students shortly.

Campaign update:

• Spring campaign – first clinic 21st April, issues with supply have caused slower progress than had hoped. Forecast to complete eligible population by end of June. Impact to Practice: takes Nurse out of a general clinic, an administrator off answering telephone and performing their tasks for half a

day/a day per week in addition to the admin required in planning and booking of the clinic.

• Working closely with UTASS around Community Projects. Menopause and Mocktails Evening, Health Checks at the Cattle Marts

Operational update:

Appointment data: DNA challenges

Reminders currently sent out via SMS

E-consult data May 23 Visits 40 Unique visitors 33 Self-help visits 0 Pharmacy self-help visits 0 111 Visits 0 eConsults submitted 7 eConsults diverted to other services 2 Attempts to save appointment** 5 Estimated appointments saved 4.2

• Contract Changes

Access Slides shared by IC. IC feedback to the PPG relevant points of discussion from the recent PCN wide patient participation group meeting.

Requirement: patients should be offered an assessment of need, or signposted to an appropriate service, at first contact with the practice. Practices will therefore no longer be able to request that patients contact the practice at a later time.

Requirement: improving patient experience of contacting their practice and receiving a response with an assessment and/or be seen within the appropriate period (for example same day or

within 2 weeks where appropriate, depending on urgency).

Discussed practice currently works in the above ways and will continue to monitor demand and capacity.

- Online Access:

Requirement: To make it easier for patients to access their health information online without having to contact their practice, the GP contract will be updated so new health information is available to all patients

All patients curenlty are able to utilise the NHS App, practice should promote online methods going forwards to increase uptake.

Requirement: Cloud based telephone system, Practice has this in place

Requirement: Workforce Wellbeing, Practice is currently working towards Bronze Award for Better Health at Work, and has a Health Advocate in place.

Patient Engagement:

• Increase PPG numbers. IC to prepare some information for both the waiting room board and social media.

• Practice Logo: continue to investigate - negative feedback received to the practice regarding current logo. PPG open to new logo, hope to see one that reflects the history of the building ie forge.

• Practice related patient improvements: continue - Discussed Radio Link Fund have funds to make improvements that benefit the patients within the practice. We agreed to focus on patient toilets and car park bays.

• Friends & Family Feedback: The figures for the April Friends and Family responses are:

Total responses: 72

Very Good

Good

Neither Good/Poor

Poor

Very Poor

Don't Know

Community Paramedic Update:

R York – Community Paramedic – In attendance

Ritchie gave an update of the service and monthly service statistics. Ritchie has offered to attend our meetings monthly wherever possible – thank you.

Challenges for the Practice:

Burden of COVID clinic and management

'Bank holiday rush' x2 April, x3 May

Annual Leave: busy time of year for staff holidays, always a challenge in a small team

Any other business:

Meeting Dates: JT raised the change in meeting date. Acknowledged that this meeting date had been rescheduled. Appreciate everyone's understanding and flexibility regarding meeting date changes. Practice will endeavour to keep the meeting dates as planned, Office Manager is able to deputise from Stephanie going forwards.

NHS Privatisation – MD/JT raised an email received – attached. Discussed that we would continue to monitor the proposal.

Date of meetings - set and shared for the coming 12 months:

4-5pm

30th August 2023

29th November 2023